RESERVATIONS AND ACCOMMODATION
The management of “ACTIVE DIGITAL ACADEMY” Ltd with EIK: 206432289 and address: Sofia 1164, Lozenets residential district, 23 Hristo Smirnenski Blvd. is obliged to ensure the use of the services requested and paid for by the client by online reservation, in their full quantity and quality according to the data provided by the client through the reservation form for: client name, period, number of nights, number of adults and children, price per night.
All wishes of the client, filled in in the “Note” field in the reservation form, will be satisfied if possible.
Only persons who have not reached the respective age specified on the date of arrival are accepted in the reservation for children.
PRICES AND PAYMENT
The prices on the website of “ACTIVE DIGITAL ACADEMY” Ltd are in euros (EUR), including VAT, tourist tax and insurance. The total amount due from the client is calculated automatically, depending on the number of days, the number of adults and children and the current price offer for the respective period.
When making online reservations for the purpose of guarantee, it is necessary to pay 50% of the total amount of the reservation at the time of booking, by debit/credit card or at the latest within the specified period after booking by bank transfer.
“ACTIVE DIGITAL ACADEMY” Ltd reserve the right to change the prices and special offers on its website depending on the demand and the currently available vacancies. For reservations already made, confirmed and paid, the amount due does not change, regardless of the new price offers presented.
CANCELLATIONS AND CHANGES TO RESERVATIONS
In case of cancellation, non-use or change of an already paid online reservation by the client, “ACTIVE DIGITAL ACADEMY” Ltd refunds the amount paid upon request, charging the appropriate penalty:
Changes to a reservation without penalty are made up to 7 days before the check-in date.
Cancellation without penalty is made up to 7 days before the check-in date.
In case of change or cancellation after this period, a penalty in the amount of the prepaid deposit is due.
“ACTIVE DIGITAL ACADEMY” Ltd reserves the right to change the terms of guarantee and cancellation during national holidays.
When refunding a paid amount, all transfer costs (bank fees and others) are at the expense of the client. Refunds due to cancellation are made within a 30-day period depending on the payment method, the amounts are refunded only to the bank account from which they were received. Your card details are used only by the intermediary bank and are not stored by us.
TYPES OF PAYMENTS
Payment can be made in 1 way:
- Electronically with a debit or credit card
We accept payments with Visa, Visa Electron, V Pay, MasterCard, MasterCard Electronic or Maestro cards. When you select this payment method, a payment page of our servicing bank opens, where you enter your card details. If you are registered in the Verified by VISA or MasterCard SecureCode authentication schemes, an authentication page of your Issuing bank opens, where you enter your authentication password. In the event of a successful transaction, a transaction note is displayed on the screen, which you print or save.
Your card details are used only by the intermediary bank and are not stored by us.
To protect you from misuse when paying with your Visa or MasterCard card, we apply the best practices recommended by international card organizations:
Security during entry and transmission of card data is ensured by using the SSL protocol to encrypt the connection between our server and the payment page of our servicing bank.
The authenticity of your card is verified by entering a security code (CVV2).
In addition, to identify you as a cardholder, the e-commerce payment server of our servicing bank supports the authentication schemes of international card organizations – Verified by VISA and MasterCard SecureCode, in case you are registered to use them.
At the time of online booking, the mentioned amounts will be automatically withdrawn from your card upon completion of the payment process.
REFUND OF AMOUNTS
In case the client cancels his reservation under the conditions specified above, we will refund the amount using the same payment method that was used during the reservation.
The refund of an amount paid by bank card or bank transfer can only be made to the bank card or bank account used for the payment. All bank fees for this transaction are at the expense of the client.
DISPUTE RESOLUTION
Disputes arising from the implementation, interpretation or operation of these General Terms and Conditions and the POS terminal device agreement shall be resolved through negotiations, and in the event of failure to reach an agreement – by the competent Bulgarian court. When the Bank fails to rule on the Client’s complaint within the statutory period, as well as when the decision does not satisfy the Client, disputes
they may also be referred for consideration by the Conciliation Commission for Payment Disputes. The Conciliation Commission for Payment Disputes at the Consumer Protection Commission is a body for alternative resolution of national and cross-border disputes between payment service providers and payment service users in connection with the application of the Payment Services Act, the implementing regulations, Regulation (EC) No:924/2009, Regulation (EU) No:260/2012 and Regulation (EU) 2015/751. The conciliation proceedings begin with the submission of an application to the Commission. The application is submitted in writing, by e-mail or online via the website of the Consumer Protection Commission. The requirements for the application under the previous sentence, the conditions and procedure for initiating and terminating conciliation proceedings and for examining and resolving disputes within the competence of the Commission, as well as the maximum monetary threshold for disputes, shall be determined by regulations approved by the Governor of the Bulgarian National Bank. The regulations shall be published in the State Gazette. The Conciliation Commission for Payment Disputes shall, upon request, provide the payment service user with information on a durable medium regarding the procedure for conducting conciliation proceedings. Proceedings before the Commission are not a mandatory prerequisite for filing a claim in court. Additional information about the Conciliation Commission for Payment Disputes can be found on the website of the Consumer Protection Commission, as well as in Chapter Ten, Section II of the Payment Disputes Act.