Merchant Information:

ACTIVE DIGITAL ACADEMY Ltd.
EIK 206432289
Sofia, ZIP 1164, Lozenets District, 23 Hristo Smirnenski Blvd.
Manager: Dimitar Krastev

Reservation Method:

Reservations at the family hotel Zlaten Rozhen can be made in one of the following ways:

Online: Through the reservation module on the website

Phone: +359 879 801 300

On site at the hotel

Email: hotel@hotelzlatenrozhen.com (or through the contact form on the hotel website)

Payment and Cancellation Policy:

  • A reservation confirmed by the Hotel is guaranteed by payment of 50% of the requested nights within 3 days after confirmation.
  • Cancellation or modification of the reservation up to 7 days before the check‑in date is free of charge.
  • In case of cancellation or modification less than 7 days before the check‑in date, the prepaid amount will be retained.
  • In case of early departure before the end of the reserved stay, a penalty equal to 1 full night will be charged.
  • Cancellation or modification of a reservation must be requested in writing and confirmed in writing by the hotel.

Accommodation with Pets:

  • Pets up to 30 kg are allowed.
  • For accommodation with a pet, a refundable deposit of 26 EUR / 50.85 BGN must be paid at the reception, as well as a cleaning fee of:
  • 10 EUR / 19.96 BGN per night for pets up to 10 kg
  • 20 EUR / 39.12 BGN per night for pets from 10 kg to 30 kg.
  • The deposit is used as a guarantee to cover damages caused by pets, if any.
  • Pets are allowed only upon presentation of all necessary registration and vaccination documents.
  • Pets are not allowed in the restaurant and the SPA center.
  • Guests with pets must notify the Reception of a convenient time for room cleaning.
  • Pets must be kept on a leash when entering the hotel or staying in common areas.
  • Pets must not be left unattended.
  • Any disturbances, such as barking or whining, must be stopped promptly to ensure the comfort of other guests.
  • Guests are responsible for all property damage and/or personal injury caused by their pet to the hotel or other guests and agree to compensate for them in full.
  • The hotel reserves the right to charge guests for property damages caused by their pet.

Personal Data Protection

Accommodation in the hotel is carried out by presenting identification documents confirming the identity of the guests. The data you provide is protected in accordance with the Personal Data Protection Act and the regulations governing information protection and is processed only in connection with the requirements established by the Tourism Act.

This information will be used solely in connection with the reservations made and will not be provided for other purposes. Hotel Zlaten Rozhen has the right to collect and use information about its Users when they register or make a reservation.

The information through which a user of the website www.hotelzlatenrozhen.com may be identified may include first name, middle name, last name, address, telephone number, email address for correspondence, and any other information that the User provides when making a reservation, as well as any other information that the User enters or provides when requesting, receiving, or using services offered by Hotel Zlaten Rozhen, participating in promotions, raffles, competitions, completing surveys, questionnaires, forms, and others.

Hotel Zlaten Rozhen guarantees the confidentiality of the personal data of its Users and declares that it will not be used for purposes other than the following:

– contacting the User to clarify reservation details and payment methods;

– issuing an invoice;

– assistance in completing a reservation if the User cannot do it independently;

– providing information regarding prices or services;

– providing services and support;

– notifying about new services or products;

– providing personalized promotional offers, etc.

Hotel Zlaten Rozhen takes due care and is responsible for protecting the User’s information known to it in connection with reservations made through the website www.hotelzlatenrozhen.com, except in cases of force majeure or accidental events.

In the reservation form completed by the User, the mandatory or voluntary nature of the data provision and the consequences of refusal to provide them are indicated. By agreeing to these Terms and Conditions, the User agrees that their information will be processed in the manner described herein.

These limitations do not apply in cases where the User or persons under their control have committed malicious actions within the meaning of these Terms and Conditions or have violated the rights or legitimate interests of third parties. In such cases, Hotel Zlaten Rozhen has the right to provide the User’s personal information to the competent state authorities in accordance with applicable legislation.

Hotel Zlaten Rozhen undertakes not to disclose any personal information about the User and not to provide the collected information to third parties – commercial companies, individuals, or others, except in cases where:

– it has received the explicit consent of the User during the reservation or at a later time;

– the information is requested by state authorities or officials who, according to the applicable legislation, are authorized to request and collect such information in compliance with legally established procedures;

– in other cases specified by law.